Please inspect your order upon reception and contact us at: info@onluxebeauty.com within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please provide us with your order number and multiple photos of the damaged product/s.

If you have any questions or concerns about our refund policy, please contact us at: info@onluxebeauty.com and we will be more than happy to assist you.